If left unpatched, CVE-2026-93581 could lead to major system disruptions or data loss.
Status: Received on 12 Oct 2026, 07:16 UTC
Published on: 12 Oct 2026, 07:16 UTC
CVSS Release: version 3
security@otrs.com
Secondary
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
CVE-2026-93581: User-controlled values are not sufficiently neutralized when included in CSV exports. Values originating from user input, including data submitted by authenticated users or received through external communication channels such as email, may be stored in fields that are later included in CSV exports. An attacker can therefore inject values beginning with spreadsheet formula characters such as =, +, -, or @. An attacker does not necessarily require an authenticated account if the affected field can be populated through an external input channel such as incoming email. When an affected CSV file is opened in spreadsheet software, the application may interpret these values as formulas instead of plain text. Depending on the spreadsheet application and its security configuration, a malicious formula may cause unintended actions, disclose information, or invoke external functionality. Exploitation may require the user opening the exported CSV file to confirm one or more security warning dialogs. The vulnerability does not execute code on the OTRS server; any additional impact occurs in the spreadsheet application used to process the exported file. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
The exploitability of CVE-2026-93581 depends on two key factors: attack complexity (the level of effort required to execute an exploit) and privileges required (the access level an attacker needs).
With low attack complexity and no required privileges, CVE-2026-93581 is an easy target for cybercriminals. Organizations should prioritize immediate mitigation measures to prevent unauthorized access and data breaches.
A lower complexity and fewer privilege requirements make exploitation easier. Security teams should evaluate these aspects to determine the urgency of mitigation strategies, such as patch management and access control policies.
Attack Complexity (AC) measures the difficulty in executing an exploit. A high AC means that specific conditions must be met, making an attack more challenging, while a low AC means the vulnerability can be exploited with minimal effort.
Privileges Required (PR) determine the level of system access necessary for an attack. Vulnerabilities requiring no privileges are more accessible to attackers, whereas high privilege requirements limit exploitation to authorized users with elevated access.
Above is the CVSS Sub-score Breakdown for CVE-2026-93581, illustrating how Base, Impact, and Exploitability factors combine to form the overall severity rating. A higher sub-score typically indicates a more severe or easier-to-exploit vulnerability.
Below is the Impact Analysis for CVE-2026-93581, showing how Confidentiality, Integrity, and Availability might be affected if the vulnerability is exploited. Higher values usually signal greater potential damage.
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