CVE-2026-78359 Vulnerability Analysis & Exploit Details

CVE-2026-78359 Vulnerability Summary

CVE-2026-78359: OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness check for customer user email addresses is performed only within the selected backend. As a result, an authenticated user with permission to create or modify customer users may create a customer user whose email address is already assigned to a customer user in another backend. This can result in multiple customer user records representing the same communication identity. Depending on the affected workflow and backend resolution, customer-related information or email communication may subsequently be associated with or exposed to the wrong customer user. The vulnerability does not allow unauthenticated users to create customer accounts. Exploitation requires permissions to create or modify customer users. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

CVE-2026-78359 References

External References

• https://otrs.com/release-notes/otrs-security-advisory-2026-16/

CWE Common Weakness Enumeration

CAPEC Common Attack Pattern Enumeration and Classification

• Redirect Access to Libraries CAPEC-159 An adversary exploits a weakness in the way an application searches for external libraries to manipulate the execution flow to point to an adversary supplied library or code base. This pattern of attack allows the adversary to compromise the application or server via the execution of unauthorized code. An application typically makes calls to functions that are a part of libraries external to the application. These libraries may be part of the operating system or they may be third party libraries. If an adversary can redirect an application's attempts to access these libraries to other libraries that the adversary supplies, the adversary will be able to force the targeted application to execute arbitrary code. This is especially dangerous if the targeted application has enhanced privileges. Access can be redirected through a number of techniques, including the use of symbolic links, search path modification, and relative path manipulation.
• Create files with the same name as files protected with a higher classification CAPEC-177 An attacker exploits file location algorithms in an operating system or application by creating a file with the same name as a protected or privileged file. The attacker could manipulate the system if the attacker-created file is trusted by the operating system or an application component that attempts to load the original file. Applications often load or include external files, such as libraries or configuration files. These files should be protected against malicious manipulation. However, if the application only uses the name of the file when locating it, an attacker may be able to create a file with the same name and place it in a directory that the application will search before the directory with the legitimate file is searched. Because the attackers' file is discovered first, it would be used by the target application. This attack can be extremely destructive if the referenced file is executable and/or is granted special privileges based solely on having a particular name.
• Passing Local Filenames to Functions That Expect a URL CAPEC-48 This attack relies on client side code to access local files and resources instead of URLs. When the client browser is expecting a URL string, but instead receives a request for a local file, that execution is likely to occur in the browser process space with the browser's authority to local files. The attacker can send the results of this request to the local files out to a site that they control. This attack may be used to steal sensitive authentication data (either local or remote), or to gain system profile information to launch further attacks.
• DLL Side-Loading CAPEC-641 An adversary places a malicious version of a Dynamic-Link Library (DLL) in the Windows Side-by-Side (WinSxS) directory to trick the operating system into loading this malicious DLL instead of a legitimate DLL. Programs specify the location of the DLLs to load via the use of WinSxS manifests or DLL redirection and if they aren't used then Windows searches in a predefined set of directories to locate the file. If the applications improperly specify a required DLL or WinSxS manifests aren't explicit about the characteristics of the DLL to be loaded, they can be vulnerable to side-loading.

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