CVE-2026-78358 Vulnerability Analysis & Exploit Details

CVE-2026-78358 Vulnerability Summary

CVE-2026-78358: Several administrative actions do not sufficiently validate whether a request was intentionally initiated by the authenticated user. In particular, the DBUpdateLogCleanUp action can be triggered through a GET request without validating a ChallengeToken. An unauthenticated remote attacker can therefore cause the browser of an authenticated administrator to execute the cleanup action by embedding a crafted request in a malicious web page. Successful exploitation can delete existing DBUpdate log entries. This may reduce the availability of diagnostic and historical information used for troubleshooting and auditing. The impact is limited to DBUpdate log entries that exist at the time the forged request is processed. Additional administrative endpoints were identified that do not validate a ChallengeToken. Some of these endpoints can trigger administrative actions such as deploying or synchronizing already existing configuration. They do not allow an attacker to introduce arbitrary new configuration through the CSRF request itself.  Export and read-only endpoints were also identified without ChallengeToken validation. While these endpoints may be triggered through a forged cross-site request, the response content remains subject to the browser's same-origin restrictions and is not automatically exposed to the attacker. Therefore, no direct confidentiality impact has been demonstrated for these endpoints. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

CVE-2026-78358 References

External References

• https://otrs.com/release-notes/otrs-security-advisory-2026-15/

CWE Common Weakness Enumeration

CAPEC Common Attack Pattern Enumeration and Classification

• JSON Hijacking (aka JavaScript Hijacking) CAPEC-111 An attacker targets a system that uses JavaScript Object Notation (JSON) as a transport mechanism between the client and the server (common in Web 2.0 systems using AJAX) to steal possibly confidential information transmitted from the server back to the client inside the JSON object by taking advantage of the loophole in the browser's Same Origin Policy that does not prohibit JavaScript from one website to be included and executed in the context of another website.
• Cross-Domain Search Timing CAPEC-462 An attacker initiates cross domain HTTP / GET requests and times the server responses. The timing of these responses may leak important information on what is happening on the server. Browser's same origin policy prevents the attacker from directly reading the server responses (in the absence of any other weaknesses), but does not prevent the attacker from timing the responses to requests that the attacker issued cross domain.
• Cross Site Identification CAPEC-467 An attacker harvests identifying information about a victim via an active session that the victim's browser has with a social networking site. A victim may have the social networking site open in one tab or perhaps is simply using the "remember me" feature to keep their session with the social networking site active. An attacker induces a payload to execute in the victim's browser that transparently to the victim initiates a request to the social networking site (e.g., via available social network site APIs) to retrieve identifying information about a victim. While some of this information may be public, the attacker is able to harvest this information in context and may use it for further attacks on the user (e.g., spear phishing).
• Cross Site Request Forgery CAPEC-62 An attacker crafts malicious web links and distributes them (via web pages, email, etc.), typically in a targeted manner, hoping to induce users to click on the link and execute the malicious action against some third-party application. If successful, the action embedded in the malicious link will be processed and accepted by the targeted application with the users' privilege level. This type of attack leverages the persistence and implicit trust placed in user session cookies by many web applications today. In such an architecture, once the user authenticates to an application and a session cookie is created on the user's system, all following transactions for that session are authenticated using that cookie including potential actions initiated by an attacker and simply "riding" the existing session cookie.

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