CVE-2026-40568 Vulnerability Analysis & Exploit Details

CVE-2026-40568 Vulnerability Summary

CVE-2026-40568: FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a stored cross-site scripting (XSS) vulnerability in the mailbox signature feature. The sanitization function `Helper::stripDangerousTags()` (`app/Misc/Helper.php:568`) uses an incomplete blocklist of only four HTML tags (`script`, `form`, `iframe`, `object`) and does not remove event handler attributes. When a mailbox signature is saved via `MailboxesController::updateSave()` (`app/Http/Controllers/MailboxesController.php:267`), HTML elements such as `<img>`, `<svg>`, and `<details>` with event handler attributes like `onerror` and `onload` pass through sanitization unchanged and are stored in the database. The signature is then rendered as raw HTML via the Blade `{!! !!}` tag in `editor_bottom_toolbar.blade.php:6` and re-inserted into the visible DOM by jQuery `.html()` at `main.js:1789-1790`, triggering the injected event handlers. Any authenticated user with the `ACCESS_PERM_SIGNATURE` (`sig`) permission on a mailbox -- a delegatable, non-admin permission -- can inject arbitrary HTML and JavaScript into the mailbox signature. The payload fires automatically, with no victim interaction, whenever any agent or administrator opens any conversation in the affected mailbox. This enables session hijacking (under CSP bypass conditions such as IE11 or module-weakened CSP), phishing overlays that work in all browsers regardless of CSP, and chaining to admin-level actions including email exfiltration via mass assignment and self-propagating worm behavior across all mailboxes. Version 1.8.213 fixes the issue.

CVE-2026-40568 References

External References

• https://github.com/freescout-help-desk/freescout/commit/1d83e1cffb0bf8d109625313530b36b0f5910b3f
• https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213
• https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w2f5-6wcv-677r

CWE Common Weakness Enumeration

CAPEC Common Attack Pattern Enumeration and Classification

• Cross Zone Scripting CAPEC-104 An attacker is able to cause a victim to load content into their web-browser that bypasses security zone controls and gain access to increased privileges to execute scripting code or other web objects such as unsigned ActiveX controls or applets. This is a privilege elevation attack targeted at zone-based web-browser security.
• User-Controlled Filename CAPEC-73 An attack of this type involves an adversary inserting malicious characters (such as a XSS redirection) into a filename, directly or indirectly that is then used by the target software to generate HTML text or other potentially executable content. Many websites rely on user-generated content and dynamically build resources like files, filenames, and URL links directly from user supplied data. In this attack pattern, the attacker uploads code that can execute in the client browser and/or redirect the client browser to a site that the attacker owns. All XSS attack payload variants can be used to pass and exploit these vulnerabilities.
• Web Server Logs Tampering CAPEC-81 Web Logs Tampering attacks involve an attacker injecting, deleting or otherwise tampering with the contents of web logs typically for the purposes of masking other malicious behavior. Additionally, writing malicious data to log files may target jobs, filters, reports, and other agents that process the logs in an asynchronous attack pattern. This pattern of attack is similar to "Log Injection-Tampering-Forging" except that in this case, the attack is targeting the logs of the web server and not the application.
• AJAX Footprinting CAPEC-85 This attack utilizes the frequent client-server roundtrips in Ajax conversation to scan a system. While Ajax does not open up new vulnerabilities per se, it does optimize them from an attacker point of view. A common first step for an attacker is to footprint the target environment to understand what attacks will work. Since footprinting relies on enumeration, the conversational pattern of rapid, multiple requests and responses that are typical in Ajax applications enable an attacker to look for many vulnerabilities, well-known ports, network locations and so on. The knowledge gained through Ajax fingerprinting can be used to support other attacks, such as XSS.

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