Cybersecurity professionals consider CVE-2026-19806 an immediate threat requiring urgent mitigation.
Status: Deferred
Last updated: 🕕 02 Sep 2026, 18:19 UTC
Originally published on: 🕔 01 Sep 2026, 05:17 UTC
Time between publication and last update: 1 days
CVSS Release: version 3
security@wordfence.com
Secondary
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVE-2026-19806: The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
The exploitability of CVE-2026-19806 depends on two key factors: attack complexity (the level of effort required to execute an exploit) and privileges required (the access level an attacker needs).
CVE-2026-19806 presents an accessible attack vector with minimal effort required. Restricting access controls and implementing security updates are critical to reducing exploitation risks.
A lower complexity and fewer privilege requirements make exploitation easier. Security teams should evaluate these aspects to determine the urgency of mitigation strategies, such as patch management and access control policies.
Attack Complexity (AC) measures the difficulty in executing an exploit. A high AC means that specific conditions must be met, making an attack more challenging, while a low AC means the vulnerability can be exploited with minimal effort.
Privileges Required (PR) determine the level of system access necessary for an attack. Vulnerabilities requiring no privileges are more accessible to attackers, whereas high privilege requirements limit exploitation to authorized users with elevated access.
Above is the CVSS Sub-score Breakdown for CVE-2026-19806, illustrating how Base, Impact, and Exploitability factors combine to form the overall severity rating. A higher sub-score typically indicates a more severe or easier-to-exploit vulnerability.
Below is the Impact Analysis for CVE-2026-19806, showing how Confidentiality, Integrity, and Availability might be affected if the vulnerability is exploited. Higher values usually signal greater potential damage.
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