Security assessments indicate that CVE-2024-6540 presents a notable risk, potentially requiring prompt mitigation.
Status: Analyzed
Last updated: 🕕 16 Jul 2024, 18:05 UTC
Originally published on: 🕗 15 Jul 2024, 08:15 UTC
Time between publication and last update: 1 days
CVSS Release: version 3
nvd@nist.gov
Primary
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
CVE-2024-6540: Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
The exploitability of CVE-2024-6540 depends on two key factors: attack complexity (the level of effort required to execute an exploit) and privileges required (the access level an attacker needs).
This vulnerability, CVE-2024-6540, requires a high level of attack complexity and low privileges, making it difficult but not impossible to exploit. Organizations should ensure robust security configurations to mitigate risks.
A lower complexity and fewer privilege requirements make exploitation easier. Security teams should evaluate these aspects to determine the urgency of mitigation strategies, such as patch management and access control policies.
Attack Complexity (AC) measures the difficulty in executing an exploit. A high AC means that specific conditions must be met, making an attack more challenging, while a low AC means the vulnerability can be exploited with minimal effort.
Privileges Required (PR) determine the level of system access necessary for an attack. Vulnerabilities requiring no privileges are more accessible to attackers, whereas high privilege requirements limit exploitation to authorized users with elevated access.
Above is the CVSS Sub-score Breakdown for CVE-2024-6540, illustrating how Base, Impact, and Exploitability factors combine to form the overall severity rating. A higher sub-score typically indicates a more severe or easier-to-exploit vulnerability.
Below is the Impact Analysis for CVE-2024-6540, showing how Confidentiality, Integrity, and Availability might be affected if the vulnerability is exploited. Higher values usually signal greater potential damage.
The EPSS score estimates the probability that this vulnerability will be exploited in the near future.
EPSS Score: 0.049% (probability of exploit)
EPSS Percentile: 21.18%
(lower percentile = lower relative risk)
This vulnerability is less risky than approximately 78.82% of others.
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