Highly exploitable, CVE-2024-20484 poses a critical security risk that could lead to severe breaches.
Status: Analyzed
Last updated: 🕔 04 Apr 2025, 17:14 UTC
Originally published on: 🕔 06 Nov 2024, 17:15 UTC
Time between publication and last update: 148 days
CVSS Release: version 3
psirt@cisco.com
Secondary
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
CVE-2024-20484: A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.
The exploitability of CVE-2024-20484 depends on two key factors: attack complexity (the level of effort required to execute an exploit) and privileges required (the access level an attacker needs).
With low attack complexity and no required privileges, CVE-2024-20484 is an easy target for cybercriminals. Organizations should prioritize immediate mitigation measures to prevent unauthorized access and data breaches.
A lower complexity and fewer privilege requirements make exploitation easier. Security teams should evaluate these aspects to determine the urgency of mitigation strategies, such as patch management and access control policies.
Attack Complexity (AC) measures the difficulty in executing an exploit. A high AC means that specific conditions must be met, making an attack more challenging, while a low AC means the vulnerability can be exploited with minimal effort.
Privileges Required (PR) determine the level of system access necessary for an attack. Vulnerabilities requiring no privileges are more accessible to attackers, whereas high privilege requirements limit exploitation to authorized users with elevated access.
Above is the CVSS Sub-score Breakdown for CVE-2024-20484, illustrating how Base, Impact, and Exploitability factors combine to form the overall severity rating. A higher sub-score typically indicates a more severe or easier-to-exploit vulnerability.
Below is the Impact Analysis for CVE-2024-20484, showing how Confidentiality, Integrity, and Availability might be affected if the vulnerability is exploited. Higher values usually signal greater potential damage.
The EPSS score estimates the probability that this vulnerability will be exploited in the near future.
EPSS Score: 0.043% (probability of exploit)
EPSS Percentile: 12.0%
(lower percentile = lower relative risk)
This vulnerability is less risky than approximately 88.0% of others.
NVD-CWE-noinfo
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